This project was completed as a requirement for my master’s degree in Information Science for the School of Information and Library Science at the University of North Carolina at Chapel Hill. The paper is the result of a usability study of several mental health Web sites.

Performing this study involved the following steps:

1. Writing two proposals for Institutional Review Board approval
2. Developing and emailing a short survey to each Web site developer
3. Designing the usability study
4. Developing background questionnaires and tasks
5. Recruiting participants and organizing test sessions
6. Performing the test in a formal lab
7. Acting as the test monitor for all test sessions
8. Analyzing results and making recommedations

Created with Microsoft Word

This paper was completed for a group project for a Usability Studies for Technical Communication course. The paper is the result of a usability study of Snagit screen capture software.

Performing this study involved the following steps:

1. Designing the usability study
2. Developing background questionnaires and tasks
3. Writing a test plan
4. Recruiting participants and organizing test sessions
5. Performing the test in a formal lab using Morae software
6. Acting as the test monitor for some test sessions and a recorder/observer for the other test sessions
7. Analyzing results and making recommedations

Created with Microsoft Word

This paper was completed for a Usability Studies for Technical Communication course. The paper is the result of a usability study of The New York Times Website.

Performing this study involved the following steps:

1. Designing the usability study
2. Developing background questionnaires and tasks
3. Writing a test plan
4. Recruiting participants and organizing test sessions
5. Acting as the test monitor for all test sessions
6. Analyzing results and making recommedations

Created with Microsoft Word