Jennifer Bulger
Guest checkout test plan
Guest Checkout and Open ID Usability Test Plan

This test plan was written at my position with the American Psychological Association to plan a usability study of the implementation of guest checkout and open ID features in the e-commerce user experience.

Created with Microsoft Word

APA Usability Test
Findings and Recommendations From the Guest Checkout and Open ID Usability Test

This presentation was created to convey the findings and recommendations of a usability study that tested the implementation of guest checkout and Open ID features in APA's login and e-commerce user experience to developers, UX team members, IT managers, and other stakeholders.

Created with Microsoft Powerpoint

Directory Update Form Usability
Directory Update Form Usability

This expert review was created during my position at the APA for a form used by APA members to update the membership directory.

Created with Snagit

EdAT Usability Post-Test Survey
Education Advocacy Trust (EdAT) Usability Post-Test Survey

This brief survey was created during my position at APA and was designed to elicit opinions from usability test participants on the design of a responsive menu. View the menu design options that accompanied the survey. The menu designs were created by one of our visual designers.

Created with MS Word

Snagit Usability report
Snagit Usability Report

This paper was completed for a group project for a Usability Studies for Technical Communication course. The paper is the result of a usability study of Snagit screen capture software.

Performing this study involved the following steps:

  1. Designing the usability study
  2. Developing background questionnaires and tasks
  3. Writing a test plan
  4. Recruiting participants and organizing test sessions
  5. Performing the test in a formal lab using Morae software
  6. Acting as the test monitor for some test sessions and a recorder/observer for the other test sessions
  7. Analyzing results and making recommedations

Created with Microsoft Word

Master's paper
A Usability Study of Mental Health Websites with an Emphasis on Homepage Design: Performance and Preferences of Those with Anxiety Disorders

This project was completed as a requirement for my master’s degree in Information Science for the School of Information and Library Science at the University of North Carolina at Chapel Hill. The paper is the result of a usability study of several mental health Web sites.

Performing this study involved the following steps:

  1. Writing two proposals for Institutional Review Board approval
  2. Developing and emailing a short survey to each Web site developer
  3. Designing the usability study
  4. Developing background questionnaires and tasks
  5. Recruiting participants and organizing test sessions
  6. Performing the test in a formal lab
  7. Acting as the test monitor for all test sessions
  8. Analyzing results and making recommedations

Created with Microsoft Word